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CIMB Biz-Channel (Login & USB Security Device)
  1. What should I do when accessing the CIMB Biz-Channel service for the first time?
  2. What is an USB Security Device or ePass?
  3. What is a PIN (Personal Identification Number)?
  4. How will I receive the USB Security Device and PIN?
  5. What if my USB Security Device/ePass is lost or damaged?
  6. What if I forget my PIN?
  7. Will my access be locked after multiple unsuccessful attempts?  How can I get it unlocked?
  8. If I would like to terminate the CIMB Biz-Channel services, do I have to return the USB Security Device?
1. What should I do when accessing the CIMB Biz-Channel service for the first time?
Please refer to our "Getting Started" section for more info.

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2. What is an USB Security Device or ePass?
USB Security Device or ePass is a USB token issued to each registered users. This token is used to ensure secure login to CIMB Biz-Channel and provide digital endorsement for each transaction executed on the company accounts.

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3. What is a PIN (Personal Identification Number)?
PIN is a random character generated during registration and is unique to each customer for the purpose of first time activation or login.

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4. How will I receive the USB Security Device and PIN?
The USB Security Device and PIN will be couriered directly to you . For security reasons, we will mail to you separately.

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5. What if my USB Security Device/ePass is lost or damaged?
You can request for a replacement by:

  • Download the Media Return Form from the Download Centre or click here. (You need Adobe Acrobat Reader to view this file. To download a copy, click here).
  • Complete the Media Return Form (attached the damaged token, if applicable) and courier it to:

    Digicert Sdn Bhd
    No. 3-20 & 3-22, Jalan 14/155B,
    Arked Esplanad, Bukit Jalil
    57000 Kuala Lumpur

* There will be charges imposed for replacement / lost of USB Security Device, as follows:

  • RM200 for White Security Device / ePass,
  • RM265 for Purple/Black Security Device (older version); and
  • RM265 for Smart Card (older version).

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6. What if I forget my PIN?
You can request for a PIN reset by:

  • Download the Media Return Form from the Download Centre or click here. (You need Adobe Acrobat Reader to view this file. To download a copy, click here).
  • Complete the Media Return Form and attached it with the USB Security Device, and courier it to:

    Digicert Sdn Bhd
    No. 3-20 & 3-22, Jalan 14/155B,
    Arked Esplanad, Bukit Jalil
    57000 Kuala Lumpur

You can also bring the USB Security Device directly to Digicert for immediate PIN reset.

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7. What if my USB Token certificate expired?
  • Download the Media Return Form from the Download Centre or click here. (You need Adobe Acrobat Reader to view this file. To download a copy, click here).
  • Complete the Media Return Form (attached the expired token) and courier it to

    Digicert Sdn Bhd
    No. 3-20 & 3-22, Jalan 14/155B,
    Arked Esplanad, Bukit Jalil
    57000 Kuala Lumpur

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8. If I would like to terminate the CIMB Biz-Channel services, do I have to return the USB Security Device?
Yes, you have to return the USB Security Device and the completed Media Return form to :

CIMB Biz-Channel
Cash Management,
International Banking & Transaction Services
CIMB Investment Bank
10th Floor, Bangunan CIMB
Jalan Semantan, Damansara Heights
50490 Kuala Lumpur

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